Biography it manager

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    Micheal Scarn

    ‍IT Production Support Manager
    Brooklyn, NY 11222
    (123)4564090
    scrantonscarn@gmall.corn

    Professional Summary

    Proactive IT Manager with 7 years of related experience.

    Proven ability to motivate teams and keep them on-task to meet demanding deadlines.

    Biography it manager

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    • Adept at accommodating changes in company, customers, and projects. Seeking challenging position at ABS IT with opportunities for advancement.

    Work Experience

    Amazon - IT Support Engineer
    April 2013- current Brooklyn.

    NV

    • Utilized technical stalls to support, build, implement and improve technology solutions by Improving operational efficiency
    • Built internal tool to automatically escalate support requests if they meet certain criteria, reducing the inefficiency of manual escalation.
    • Served as the first point of escalation for any external operations tickets
    • Monitoring of software and hardware to ensure operational turns never experienced downtime
    • Worked closely with custo